takana is a wholesale nursery and we do not accept orders from first time buyers, or non-trade customers of less than five trees. If you are a trade customer, we are happy to supply you in whatever quantities you require.
Please check trees carefully on arrival and advise takana within 24 hours if the trees are not in peak condition, or there is any difference in the trees delivered from what was ordered.
Claims for trees not up to the takana standard, must be made within a week of receiving the trees.
Trees remain the property of takana until paid for in full.
If your trees arrive in a hessian root-wrap, plant the tree as received including the hessian wrap. (After planting, loosen the knot we have made)
Ensure to water your new takana trees regularly as required – especially across the first and second summers following planting.
Our drivers, and those of our contract carriers, are restricted to a maximum 5 metre drop from wherever they can safely get the truck parked. (Drivers are not to be expected to be moving trees around a customer’s property)
